Returns

If, for any reason, you do not wish to keep an item, you may return it to Kat & Hond within fourteen (14) calendar days of delivery. In this case, the cost of the return postage is payable by the customer. Please also see cancellation.

The product must be unopened, unused, undamaged and (as far as possible) in its original packaging. Products where hygiene is a concern cannot be returned.

If you have received a damaged parcel and the goods can no longer be used due to the damage, please take a photo of the outer box and the damaged goods themselves.

If you have received a different item to the one you ordered (please check your order confirmation!), please take a photograph of the incorrect item as well as a photograph of its barcode.

We recommend that you check the delivered goods immediately upon delivery and report any defects within 2 days of receipt.

Click HERE to arrange a return (including in the event of damage or an incorrect delivery).

We only accept returns of items purchased via the Kat & Hond platform.